ALOHA! 5) Gift shops - were well appointed and not horrendously overpriced.6) Breakfast buffet: We were there for eight days. Enjoy. Lauri - front desk check-in, knowledgeable, warm and welcoming (I recommend staying out of Joven's line, while he is pleasant, his speed and quality of work is lacking); Eva - front desk manager - AWESOME. Stay at this 4-star beach resort in Lahaina. Made from bamboo and dark wood, the cabanas add to the intimate, serene setting. Innovative spaces. They both told me they would follow up shortly but never contacted us at all, and actually they still haven't so we have no idea about their "investigation". I have to admit I was a little put out when the manager of housekeeping called later and started off the conversation with the statement, "I'm sorry if the room was not up to YOUR standards." Answered: Heading to Maui end of June for 10 days. There are a few pools (including one adult pool) that are all very nice and 2 small water slides. The Best Maui Resorts for Kids. Should you choose to return, we will ensure a much better and different Westin Maui stay. (Not very romantic for my hubby and I.) We had a nice room with a view of the pools and ocean. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Personalized services. We checked in quickly and without issue. (Katherine) One of the "clean" glasses had a dried sludge in it that I wouldn't have let my dog drink out of. Aloha and Mahalo for your review. The rooms were quiet. For reservations please check with the towel desk. Maui was our last stop on our travels to the islands. Scattered across the deck and pool area are dew-drop shaped cabanas that were exclusively designed for the resort. The pool is very kid-friendly with 2 slides and a water "cave". My husband and I stayed at Westin Maui Resort and Spa for our anniversary and birthday for both. My reservation fell at the start of Hawaii’s spring high season, so room rates everywhere were rather expensive. They don't broadcast it but you can sit in the rivers and waterfalls... My husband and I, with our 2 daughters (age 8 and 11), visited the Westin Maui Resort and had a wonderful time. Popular attractions Whalers Village and Kaanapali Beach are located nearby. One day we rented a cabana on the beach (it’s $75 for a full day or $40 for a half day). However, I found it lacking. I reported to the Guest Services Manager and a security immediately about my stolen items. The Westin Maui Resort & Spa, Ka'anapali is located 27 miles from Kahului Airport on beautiful Ka'anapali Beach just a few steps away from local shopping and restaurants, and only 3 miles from the town of Lahaina. It is conveniently located mere minutes from Lahaina to the south and Kapalua to the north. Location is good and close to Lahaina right next to the Whalers Village for small shopping if needed. Kathrine gave a very lukewarm apology and indicated she would pass along the message to housekeeping. 7) Meal service poolside was a pleasant experience. Review tags are currently only available for English language reviews. Please continue reading though as I will get to the positives at the end.1) When we arrived at the property only one of our two rooms was ready. The Westin Nanea Ocean Villas, Ka'anapali, Lahaina: See 1,726 traveller reviews, 1,026 photos, and cheap rates for The Westin Nanea Ocean Villas, Ka'anapali, ranked … We had a wonderful view overlooking the pools and ocean (and sunset). There were plenty of seating at all pool levels. Her ability to multi-task and bring projects to fruition is remarkable. were wonderful about making sure people didn't "save" chairs for hours without actually utilizing them. While the Westin Maui Resort and Spa is a pretty property, the only off-the-charts, incredible, wow factors it has going for it is its STAFF. Do they rent chairs or cabana's on the beach if so, how much do they cost? We will definitely stay at other resort hotel next time in Maui. My husband and I stayed here for 6 nights. I wish they had even said "I'm glad items were found" or something to acknowledge. We requested pick up service well in advanced and confirmed on the day of, and it was completely missed. Discover genuine guest reviews for The Westin Maui Resort & Spa, Ka'anapali along with the latest prices and availability – book now. b) The mirror was covered with toothpaste splatter. It's based on a self-evaluation by the property. Reviews of The Westin Maui Resort & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. We are pretty laid back travelers....don't really like to have an agenda. Discover genuine guest reviews for The Westin Maui Resort & Spa, Ka'anapali along with the latest prices and availability – book now. There are two pool slides. THE CABANA COLLECTION (714) 307-0069. The portions were huge and not outlandishly priced. Our guests praise the helpful staff in their reviews. © 1996 – 2020 Marriott International, Inc. All rights reserved. Stay at this 4-star beach resort in Lahaina. Experience. The last three times I ordered lunches, I ordered off the kei-kei menu, due to shear volume (quantity) of the food. Robert from Bell team arrived 15 mins later and we were very happy with his friendliness and knowledge. Thank you very much for your kind words about Robert. There are also amazing restaurants only a 2-3 min walk next door as well and a very nice shopping village. The pool water was a little colder than I would have liked (maybe 82 degrees if I had to guess). While parents soak up the sun, the little ones can keep cool in the new interactive Keiki Splash Zone in the family pool area. We found the staff very helpful, especially the staff who served at the pools and cabanas. The resort is a vacation ownership location and a part of the Vistana Signature Network. Cocktails were delicious and well made. Step outside your villa retreat and embrace a welcoming abundance of amenities at every turn. Also, there wasn't a child friendly shallow pool on property. https://www.marriott.com/hotels/maps/travel/hnmwi-the-westin-maui-resort-and-spa-kaanapali/?directPageRequest=true, Ocean Tower - Aina View Guest room, 1 King or 2 Double, Balcony, Premium Resort View Guest room, 1 King or 2 Double, Resort view, Balcony, Ocean Tower Sundeck Guest room, 1 King or 2 Double, Adults 21 only, Ground floor, Poolside, Ocean Tower - Ocean View Guest room, 2 Double, Mid floor, Balcony, Ocean Tower - Ocean View Guest room, 1 King, Mid floor, Balcony, Ocean Tower - Superior Guest room, 2 Double, Ocean view, High floor, Balcony, Ocean Tower - Superior Guest room, 1 King, Ocean view, High floor, Balcony, Hokupa'a - Ocean View Larger Guest room, 2 Queen, The Lanai access, Balcony, Hokupa'a - Ocean View Larger Guest room, 1 King, Sofa bed, The Lanai access, Balcony, Hokupa'a Extended Lanai Guest room, 1 King or 2 Queen, Ocean view, The Lanai access, Low floor, Hokupa'a - Premium Ocean Larger Guest room, 2 Queen, The Lanai access, Balcony, Hokupa'a - Premium Ocean Larger Guest room, 1 King, Sofa bed, The Lanai access, Balcony, Hokupa'a - Oceanfront Larger Guest room, 2 Queen, The Lanai access, Balcony, Hokupa'a - Oceanfront Larger Guest room, 1 King, The Lanai access, Balcony, Ocean View 1 Bedroom Suite, 1 King, Sofa bed, Ocean view, Ocean Tower, Top floor, Balcony, Hokupa'a - Premier Suite 1 Bedroom Suite, 1 King, Sofa bed, Ocean view, The Lanai access, Hokupa'a - Luxury Suite 1 Bedroom Suite, 1 King, Ocean view, The Lanai access, Corner room, Hokupa'a Penthouse Suite 1 Bedroom Penthouse Suite, 1 King, Sofa bed, Bathrooms: 1.5, Top floor. Stay at this 4-star beach resort in Lahaina. Max and Alyssa (loved them!) Relax. I admit that I should not have them unattended (covered under the towels). I don't even know if they tried to investigate seriously but I was extremely disappointed. Inspired experiences. Our sons were supposed to have a mountain view with two queens. * Any spa treatments you choose to enjoy with your 10% discount You can explore the beautiful Westin property and amenities here: www.westinmaui.com. By all mean, they can do it behind the scene if they really want to. Popular attractions Whalers Village and Kaanapali Beach are located nearby. Within walking distance (2-3 min) is the Hula Grill, Laylani's + Whalers Village for shopping and an ABC store where you can get less expensive snacks to bring poolside. Almost everyone we spoke with on the phone has zero telephone manner. They both remembered our preferences, greeted us warmly by name each and every day, and made it a point to insure we were comfortable and had everything we needed. * Your flight/air fare to and from Maui * Lunch or snacks each day * Saturday night dinner - you're free to go wherever you want! Great choice since parking on Front Street can be hard to find/pricy. A dozen green spray jets sprout from the ground turning sun time into fun time. We are finalizing our trip to Maui, and due to the reviews I want to make sure we have one good day at the pool, so I want to get a Cabana. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Servers were gossiping about the guests loudly at all time, which really annoyed me with lack of professionalism. The average cost of a hotel room in November 2019 was $205 per night while the average cost of a vacation rental was $180 per night. Hyatt Regency Maui Resort & Spa is ranked #10 among luxury hotels in Maui by U.S. News & World Report. We are truly lucky to have him and others on our team. We hope you enjoy our site. Would highly recommend. Take your time, look around, and learn all there is to know about us. The Westin Maui Resort & Spa, Ka’anapali is a Rewards Category 7 Marriott Bonvoy hotel and offers a stimulating oceanfront setting on Ka’anapali Beach with the perfect backdrop for your getaway or family vacation. Their website does not show any pictures of them, and I've been searching the Internet without any luck. I booked a prepaid, nonrefundable rate that ended up costing $901 for two nights. My travel agent contacted the manager, and within an hour us and our luggage was transported to a beautiful, updated room, center of the building, on the 9th floor of the Ocean Tower. Total cost - … However, they had messed and placed my husband and I in a ocean view, double queen room when our reservations were clearly for an ocean view, king room. Lush landscaping, scenic walkways, and expanded lounge and seating areas surround the resort’s luxury swimming spots, creating the ultimate resort sanctuary. (Katherine - front desk manager - LACKING. In 2019 the cost of a hotel was around 10% more than the cost of a vacation rental.. Hideout in your private haven. - Check out Tripadvisor members' 47,721 candid photos and videos. Add some comfort to your Maui Jack's Waterpark experience. Her milk toast response to photographs and filthy glass in hand was a definite turn off.) Spanning 87,000 square feet, The Westin Maui’s pool playground is “wowing” guests of all ages. Popular attractions Whalers Village and Kaanapali Beach are located nearby. I have to call out Joshua and Joseph individually as they were absolutely INCREDIBLE. Answer 1 of 6: I'm wondering if anyone is familiar with the cabanas at the Westin by Whalers Village. We were a bit early for check in but were able to still use the pool, etc while we waited for our room to be ready. We arrived in our room and the room smelled, the furniture, couch and carpeting was worn and in need of repair. If you plan to pre-reserve cabanas (which I recommend at least 2 weeks before your arrival) always do it over the phone! A mini water slide, waterfall and kids pool offer hours of playtime. This is the version of our website addressed to speakers of English in the United States. We do apologize for any inconveniences. Award rates would have been 50,000 points per night for a Resort View room. Enjoy free WiFi, 3 outdoor pools, and 5 restaurants. An attendant was available all day to bring water and other drinks, as well as pineapple chunks. I laughed and stated, "I'm sorry the room is not up to WESTIN standards".......3) The pools were clean and comfortable (temp was perfect, not too hot - not too cold). Room is pretty spacious and well-used, and very clean. The resort’s iconic water slide twirls and plunges 270 feet into the lobby-level pool area. As I indicated earlier, Joseph and Joshua - servers poolside and dining were fabulous as were Max and Alyssa. , Standard Cabana Beat the heat under the shade of one of our cabanas. Maui Jack's Cabanas comfortably accommodate five guests and can hold up to eight guests maximum. I reminded her that it wasn't my sludge and it would NOT be coming back to my room with me. We flew from Waikiki to Kapalua Airport which is just only 5 minute drive from the hotel. Last but not least, Starbucks on property and it opens at 5 am - super convenient when on eastern time! Upgrades to the giant slide make the water ride with spins even more thrilling. She definitely was not happy to take the dried sludge glass from me when I handed it over to her. For reservations please check with towel desk. We often stay at Starwood Properties on our special occasions and always they made use feel very special throughout our stay, but not this property. Chill out in style! Let’s get this out of the way first: staying at a resort on Maui with kids is going to be expensive. Taxes and fees that are shown are estimates only. Stay at this 4-star beach resort in Lahaina. The Westin Maui Resort & Spa, Ka'anapali Features, Ask realassessment about The Westin Maui Resort & Spa, Ka'anapali, Ask janetm842 about The Westin Maui Resort & Spa, Ka'anapali, Ask takoohy about The Westin Maui Resort & Spa, Ka'anapali, Ask V6015XJlindak about The Westin Maui Resort & Spa, Ka'anapali, Disappointed with lack of customer service, Ask jojo1015 about The Westin Maui Resort & Spa, Ka'anapali, Ask MargotBTravels about The Westin Maui Resort & Spa, Ka'anapali, Hotels near The Westin Maui Resort & Spa, Ka'anapali, The Westin Maui Resort & Spa, Ka'anapali Rooms, The Westin Maui Resort & Spa, Ka'anapali Pool, Hotels near The Health Club & Beauty Salon, We compared the lowest prices from 17 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 19 websites, The Westin Ka'anapali Ocean Resort Villas, We compared the lowest prices from 16 websites, We compared the lowest prices from 18 websites, We compared the lowest prices from 13 websites. There is a breakfast buffet at Relish on the property, but our stay did not include breakfast and that was pricy. We were across from the elevators, but the noise didn't bother us at all. Enjoy free WiFi, 3 outdoor pools and 5 restaurants. Check prices, photos and reviews. We will be sure that he is recognized for making a positive impact on your experience. The property is beautiful! Our guests praise the helpful staff in our reviews. Concierges harassed us with Vacation Rentals though we just wanted to get a suggestion of things to do and where to go. The Westin will continue to receive and retain customers as long as they have individuals on staff that produce the way these people do. Popular attractions Whalers Village and Kaanapali Beach are located nearby. The Westin Maui Resort & Spa, Ka'anapali is located in the Kaanapali area of the Hawaiian island of Maui. WestinMauiAmbassador, Manager at The Westin Maui Resort & Spa, Ka'anapali, responded to this review. Adults and children now have their own spots for soaking, swimming and playing while a newly designed family pool and two connecting pools with swimthrough waterfalls and a hidden Jacuzzi provide fun and relaxation for everyone. We had a meal at the restaurant in this hotel. Registered guests of Grand Wailea & Ho’olei and Kulana Members may book cabana reservations online or by calling (808) 875-1234 x4573. Enjoy free WiFi, 3 outdoor pools, and 5 restaurants. Take a short stroll on the beach walk and discover Whaler's Village—the only oceanfront-shopping destination in Hawaii. 4. All the hotel employees were very nice and service was good. The Westin Maui Resort & Spa, Ka'anapali is ranked #14 among luxury hotels in Maui by U.S. News & World Report. And e) the floor along the baseboards looked as if it had months of grunge built-up along it. However, Westin does provide a complimentary shuttle service that arrives and departs every 15-20 minutes on the inter-resort route and The stops on the route include; Westin Maui, Sheraton Maui, Whalers Village, and 3 stops in Lahaina including, The Cannery … The resort (also known The Westin timeshare, The Westin villas, or simply the KOR) is entirely comprised of luxurious modern timeshare villas and is located on the other side of Black Rock from the Westin Maui Hotel and Whaler’s Village. I would recommend buying one of the inflatable tubes ($8) or bringing one of your own. I had booked an ocean view room, but found that we overlooked the rooftops of the Whaler's Village (could see the ocean, but not a pleasant view and not what I considered ocean front). I would recommend everyone utilize EXTREME caution when using this slide. Short and long term Maui Cabanas and Estates. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They maintained the same main dishes each day but changed up the sides. I can't say I was blown away by this resort but it was definitely nice. On the other hand, we will be sure that our team leaders receive your comments so they may follow up accordingly. 2365 Ka'anapali Parkway, Lahaina, HI 96761, United States of America There is also an adult pool and jacuzzi for those without kids. Our guests praise the helpful staff in our reviews. Maui's coast is a one-stop shop for great sporting conditions to surf and stand up paddle board for the novice and the adventurous. Annoyed me with lack of professionalism in our room and the adventurous, Lahaina Picture Cabana... Close to Lahaina right next to the intimate, serene setting taxes and fees that are all very and! Wifi, 3 outdoor pools, and I stayed at Westin Maui.! 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