Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. How will I receive my tickets? The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Are Refundable tickets offered on Gift Voucher sales? Any temporary relocation for work must be for a period of at least 3 months. Confirmation of failure or disruption of the public transport. Requesting a Refund. Instead I was sent the PDF email after the show. This meant that I had to sit & concert was standing room only. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. It goes against our guidelines to offer incentives for reviews. Conditions that are unpredictable and the event is more than two months in the future. Sell tickets directly from your Ticketek Account. Their customer service to follow up and right the problems is poor. Never ever again. Any vehicle You plan to use during the Booking. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! I have now been trying for a refund for 6 months. Where You have not been physically examined by a Doctor prior to the date of the Booking. You may also wish to resell your tickets if you cannot use them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Share. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Where a Ticket is offered for sale, sold or I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Breakdown A copy of the call out note froma nationalbreakdown recovery service. NEVER NEVER again. No contact, no reply, nothing.You have stolen money from thousands of people who need it. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Released a technology that is fully flawed just like the rest of the governing bodies around the world. means cancellation or significant delay of flight(s) which. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Are Refundable tickets available through Ticketek Marketplace? etc. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Finally got an answer from them when I contacted fair trading to help. Press question mark to learn the rest of the keyboard shortcuts. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Sell tickets directly from your Ticketek Account. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. We missed the show! Press J to jump to the feed. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Stick to Ticketmaster. Tixel is a safe ticket marketplace to trade tickets from Ticketek. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. But the thing is, they didn't. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. We/Us/Our We are the Booking agent with whom You made the Booking. I want an refund, yet there is no way I can get it. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Might be worth looking into? Attend participate in, take part in, use, or be present at. Maisie Peters: 7:00 7:45pm
failed the examination previously and had to re-sit. On-top of that you cant call anyone to purchase ticketsTerrible. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. I'd be interested whether this is something the ACCC would be interested in. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? means an unforeseen circumstance completely outside. The customer service was super helpful and I got the ticket value back and it sold super quickly. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. We may consider other Emergency Circumstances at our discretion. We/Us/Our We are the Booking agent with whom You made the Booking. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For many, international travel is back on the cards. Refunds & Exchanges Follow New articles New articles and comments. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. I was certainly given the runaround by others who I had dealt with. Website doesn't work. So sorry. Anyone has experience getting refunds from them or have advice on what I should do here? Where documents can be replaced in advance of theBookingor on the day. Ltd. All Rights Reserved. Why are there multiple listings for the same event at different prices? Don't EVER buy for a friend, NIGHTMARE. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Adverse weather with no Government Agency warnings not to travel. They stole my money too. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Can never get a refund on tickets and/or speak to someone within Ticketek. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. A copy of a notice from the examination body, school, college, or university confirming the change of date. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Hopeless website. 2023 Trustpilot, Inc. All rights reserved. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. ?DO NOT BUY TICKETS FROM TICKETEK! New comments cannot be posted and votes cannot be cast. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Sell tickets directly from your Ticketek Account. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Adverse weather with no Government Agency warnings not to travel. What the hell is that? I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. It's the result of a monopoly. What to do?? Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Can I use a Ticketek gift card or voucher? I have now been trying for a refund for 6 months. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. (Receipt required for Doctors note refund up to 50 or equivalent). You'd think that but I had the same shitty experience with them on this front. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. A copy of a notice from the examination body, school, college, university confirming the change of date. Where You are the business owner or registered Director, or a member of Your family is. means an unforeseen circumstance completely outside. They gave me specific number to call to move tickets. Suncorp Stadium
I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. If enough people do it they'll be investigated. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. I will never purchase anything with you again. I just resold a ticketek ticket on Tixel. Ticketek wastes YOUR TIME like it doesn't matter. Attend participate in, take part in, use, or be present at. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Immediate household persons living together at the same permanent address. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. I couldn't return to where I was, no progress, the booking system repeated itself, etc. i spent 2 hours online and still didn't manage to secure tickets. I reported the scam to my credit card provider! The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Why is your site permanently unavailable. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Send them an inquiry many times and they are not answering! Years ago I did a few days temping at Tiketek. If there is a financial failure of any Transport provider. Is it cheaper to book online or through a travel agent? Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. No way to recover tickets. Buy guaranteed tickets for sold out events at a fair price. Not that they are necessarily wrong, but people often don't comment when things go routinely right. We may consider other Emergency Circumstances at our discretion. What can I do if my tickets are lost, damaged or stolen? I've bumped the ticket by responding as recently as January 2023. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). I have contacted your Customer Service team but have not received a response. They rapidly charged my credit card, then didn't provide the tickets. Just upload its fucking DEATH CERTIFICATE. This is not an insurance policy. Why does Ticketek Marketplace charge fees? I can not believe in this day and age HOW BAD this company is. A doctor cannot be You or a member of Your family. Change My Location
I haven't received my order confirmation email. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Pleased to meet you, won't you guess my name? Zero stars, uselessly run, waste of a time company. A police report or crime number to confirm the theft(Self-declaration not accepted). Budjerah: 6:00 6:30pm
Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Why should I buy from Ticketek Marketplace? These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Still waiting for my refund 6 months. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Privacy (data erasure request) If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Safe, Fast and Verified Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Are Refundable tickets available through Ticketek Marketplace? Create an account to follow your favorite communities and start taking part in conversations. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. To apply for a Refund simply click on the link in your booking confirmation email, or click here. They ended up rejecting my application for a refund and closing it down entirely. More Info. Once got a response to an email because I didnt purchase the ticket wont gi. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. If there is a financial failure of any Transport provider. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. In event of a Refund Application the English language version shall be the basis of settlement. means the unforeseen change of the date of an examination that.
confirmation or our website for contact details. Easy as. Where the examination is being provided by a commercial business (not by an educational board). Times are approx. Ticketek routinely mismanages ticket processing which should be simple. Can I purchase multiple orders in one transaction? The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. To read more about Covid-19 please visit our dedicated page here. What gives? An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. In event of a Refund Application the English language version shall be the basis of settlement. and subject to change at any time.
Sell tickets directly from your Ticketek Account. The only reason people buy tickets from Ticketek is they have no other choice. Any reason for refund must not be foreseeable at the time. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Inspite of giving all the details, continuous email stating - send it in new format or send more information. This is not an insurance policy. She made time to help & sort out the transfer of tickets to this area. No reply emails or any form of communication. What should I do? They agreed I shoudl get a refund, then asked for my account details for the refund. means the unforeseen change of the date of an examination that. A doctor cannot be You or a member of Your family. I tried calling, emailing before the show, had I had a response we would have made the show. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. The best person in the world. I have been linked to your site from Ticketek.co.nz. They haven't responded to my emails! Are there any age restrictions enforced on my event? Cool, just upload a goddamn police report. How insensitive is that. I got tickets to a concert from ticketek that got cancelled of covid. If could give a minus 10 score I would. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Where You are the business owner or registered Director, or a member of Your family is. Ticketek takes the issue of scalping seriously. There is not one good review about this dodgy company. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Travel insurance and COVID-19: what you need to know. You may also wish to resell your tickets if you cannot use them. A police report confirming details of the theft. Do I need any special hardware or software for print at home tickets? Therefore, it's impossible to speak to an actual person. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Forcing people to own smart phones is not giving people choice and freedom. Presented by:
I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Worst website and app I have ever used!!! Check to see if they have an online lodge system. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. An incident number or report from the Police or relevant traffic authority. Abhorrently bad process for handling refunds and rescheduling due to illness. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. All Theatres and productions and sporting events should seek alternative partners. There is no phone number, only an email which does not get answered. If you've forgotten your account details, never fear we also . I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. They are the shittest service in Australia. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Scalping 18. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. I am trying to buy tickets but it says unable to lock the ticket. chevron_left, Availability & type of seating will vary & is set by the venue. How did this happen? After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Many of us haven't booked on line since COVID started, The site is worse than I remember. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care.