Completed extensive chemical safety training, disposed of waste generated from labs. Assist Operations Manager with responsibilities in communication and coordinating activities with trainers, instructors, and maintenance staff. -running the front desk Betty Kildow provides coaching on what to do and offers step-by-step plans to be utilized in the event of natural disasters, terror threats, fires, workplace violence, and other emergency situations. Create the perfect job-worthy cover letter effortlessly in just a few clicks! It further predicts the biggest increase for front desk attendants will be seen in the healthcare industry. Checked guests in and out daily and handled the reservations in the computer system. Provided superior guest service, resolved guest concerns or complaints. Improved front desk operations by remodeling every day procedures maximizing time efficiency and quality of process. CPR Certified, Greet Members, Check in, Basic Office Skills Manage multi-line phone system, transferring calls and taking messages. Established a safe environment for clientele. Help attract and retain members by providing exceptional customer service and maintaining a friendly, positive, and professional image. Performed administrative duties for Iona College dormitories.-Responsible for maintaining a safe environment by checking Student I.D. - sold and renewed memberships Maintain an organized Front Desk and clean lobby area; maintain the members' lounge and clean towels. Answer, screen and forward phone calls, providing information, taking messages and describe detailed information regarding the Kroc Facility. Greet and assist members with membership information services. Fargo, ND, USA Req #675. Answered the phones taking messages for guest as well as sending and receiving faxes. Maintained the lobby area and general cleaning of the hotel. Responded to customer questions and requests in a prompt and efficient manner. Registered prospects and channeled them to membership sales. Answered and directed customer inquiries regarding travel directions, shopping, dining and entertainment recommendations. Answer phones, make reservations, conduct night audit and arranged guests transportation to and from hotel as needed. Completed customer transactions at pick up time. Checked members in on computer Assigned games on racquetball courts Answered multiple telephone lines Maintained whirlpools in locker rooms Friendly, Greeted membersFolded towelsMade smoothiesWorked with a cash registerRacked WeightsCleaned locker roomsAnd closed gym (lock doors, and kept tidy). Took reservations Hotel clerks will use active listening skills to understand the individual needs of each customer. Maintain a clean and safe lobby area, and service rooms as needed. Used a positive attitude to be friendly and approachable. Organized gym equipment and locker rooms Solve customer questions and concerns with professionalism. Assisted customers in setting up proper scoring in the computer systems. Managed summer/winter rentals and guest check-ins at Caribe Resort. Ensured monthly and annual membership sales goals were met. Performed clerical and administrative tasks such as membership sales, program registrations, daily deposit reconciliation, and filing/archiving records. Here's how Guest Service is used in Front Desk Attendant jobs: Here's how Customer Service is used in Front Desk Attendant jobs: Here's how Phone Calls is used in Front Desk Attendant jobs: Here's how Communication is used in Front Desk Attendant jobs: Here's how Facility Tours is used in Front Desk Attendant jobs: Here's how Room Rates is used in Front Desk Attendant jobs: Here's how CPR is used in Front Desk Attendant jobs: Here's how Membership Sales is used in Front Desk Attendant jobs: Here's how Front Desk Area is used in Front Desk Attendant jobs: Here's how New Members is used in Front Desk Attendant jobs: Career Details for a Front Desk Attendant. Informed guests of hotel services and offeredtourism information if needed. Provide CPR and first aid to animals (as needed). Answer inquiries pertaining to hotel services, registration of guests and travel directions. Informed inquired customers regarding the hotel's services, charges, dining facilities, sports facilities and travel directions. Maintain communication between customers and staff to have satisfying entertainment experience. Front Desk Clerk Advice. Provided general customer service by directly assisting customers with questions and concerns. 10/2017 - PRESENT Houston, TX. Performed extensive customer service, including communicating with members, scheduling reservations, and fielding complaints. Communicated daily with residents and college staff members and answered telephone calls. Greeted members and guests of the hotel Inform members and prospective members about membership, policies, and billing. Devised new marketing plans for the Telecommunications Office's Facebook page. Maintained a clean, organized front desk area. Checked guests in and out, resolved guest complaints, cleaned lobby area, cleaned rooms and did laundry when urgent. Answered telephone calls, and additional tasks as assigned. Front desk attendants are employed in various industries. Maintained appearance of front lobby Guest service needs Checking guest in and out. Maintained positive attitude to make customer's experiences or stay memorable and pleasant. Performed various duties working at the front desk and guest services from initial contact through check out. Completed administrative tasks and communicated daily with administration regarding desk operations. Managed front desk while maintaining a friendly and outgoing attitude when greeting guests. However, the hiring manager will value hard skills more (e.g., typing speed, invoicing), so pay special attention to the job description to look for these. Maintain a positive attitude toward guests, building staff and visitors. Verified customer's credit cards and established payments for accommodations. Assisted prospective members with membership information Internal/External Correspondence Assisted members with products and scheduling of training sessions. Created personalized fitness programs for clients that were tailored to their unique needs and resulted in obtaining their goals. Performed front desk operations of checking in and checking out guests. Prepared documents and PowerPoint presentations and disseminated information. Answer main telephone and direct calls to appropriate services. Assisted with student housing by helping with phone calls, filing paperwork, assisting coordinators and hall directors of the resident halls. Handled all incoming calls as well as read emails daily and keep up to date on all communications. Used suggestive selling techniques to sell rooms and promote other hotel services. Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Used problem resolution skills to promote win-win solutions for conflicts. Managed the front desk and lobby area of the hotel and provided initial assistance to all hotel guests. Front Desk Attendant DiviniTree Yoga & Art Studio - Santa Barbara 09/2014 - Current. Demonstrated excellence in service in hospitality utilizing invaluable interpersonal communication. Prepare housekeeping assignments and maintain open communication to ensure availability. Lead Front Desk Attendant. Front Desk Attendant Resume Sample 5.0. Entered data into computer for hotel Payroll Night deposit. Ensured efficient guest registration, check out and telephone service Answer phone as instructed, keeping lobby area clean. Monitor daily cash and credit sales transaction of all hotel services. Since front desk attendants benefit from having skills like guest service, customer service, and communication, we found courses that will help you improve these skills. A great front desk agent should be smiling 100% of the time. Directed and escorted visitors to appropriate departments. 1 year hospitality or front desk experience is required. Welcomed and registered guests while offering them services and room rates. Assist people with signing up for memberships, filing, answering phone calls, faxing, and greater. Keep front desk area clean and presentable for guests Practice positive guest relations by demonstrating Choice hospitality and service standards. Supervised the main lobby area to maintain appropriate behavior of students and ensure safety. Greeted customers entering the store to ascertain what each customer wanted or needed. Made reservations. Cleaned and maintained common areas, guest rooms, fitness center and fitness equipment. Front desk duties, night audit, general housekeeping as needed. Administered CPR and first aid as needed. Cleaned guest rooms to Best Western standards. Example: "In my years as a receptionist, I have learned that excellent customer service skills are key to handling high-pressure situations. T his position is located at various locations in the Denver Metro area and reports to the Property Manager. Received telephone calls and directed them to the appropriate recipient. Greeted visitors and members- Answered phone calls- Membership sales. Developed communication skills through interactions with professors and interdepartmental interactions. Interacted daily with members and focused on creating a comfortable atmosphere Generated countless membership sales both in person and over the phone, Orchestrated membership sales Oversaw check-in of all patrons Assisted with dispersion of athletic equipment, Promoted gym membership sales Open and close facility ... and ensuring that the common areas near the front desk are clean. Complete registration and assign rooms, accommodating special requests whenever possible. Conducted guest registration, Participated in hotel special events. Complete administrative tasks such as serving hospital staff, taking calls, and managing resources. Manage the front desk and lobby area, locker rooms and spas. Operate switchboard, direct calls and answer questions appropriately. Performed comprehensive statistical body analysis of prospective members per request, along with my ownindividual clients. Communication and interpersonal skills are the top skills that help them do their job easily. Assisted in the process of hiring staff members. Equipment Orientation Worked cash register Greeted guests courteously, kept records of room availability and corresponding accounts, and processed payments for room charges. Provided information to prospective members about gym amenities and membership plans. Researched competitor's rates and set room rates to achieve target occupancy. Use these sample front desk interview questions and answers to help you prepare for an interview for a front desk position. Answer questions pertaining to hotel services and travel directions or make recommendations regarding shopping, dining, or entertainment. Supervised guest check-ins and issued guest passes to maintain a safe environment. Answer phone calls, direct calls to appropriate people. Process all guest check-ins by confirming reservations, assigning rooms, and activating room keys. One of the best ways to acquire the skills needed to be a front desk attendant is to take an online course. Cleaned and maintained guest rooms, front lobby, and property grounds. Skill Requirements: * High school diploma or equivalency preferred. Maintain clean and safe environment, Greet members and answer questions about the facility Greeted, directed, and assisted library patrons with their respective needs; answered phone calls CLIENT SERVICE AND VOLUNTEER: Answered phone calls, worked with Excel (inputting data) and Word, made copies, general clerical work. Developed Microsoft Word, Excel, PowerPoint expertise. Those seeking to work at the front desk of an organization should make display of at least a high school diploma in their resumes, if not a degree in a relevant field. Work duties include customer service/satisfaction, engaging in financial transactions, facility maintenance, and scheduling. Receive and exchange money, and answer telephone calls. Collaborated with staff members as a team to complete assigned tasks. Answered telephone calls using correct salutations and telephone etiquette.Monitored room availability using booking software. Answer phones and reply to customer questions, concerns, and complaints in a clear and professional manner. Assisted in personal training An average growth rate of nine percent through 2026 is projected by the BLS. Provide tours of facility to potential members. Maintain phones, front desk area, and handle all necessary paperwork. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings; Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Clean and maintain guest rooms, laundry, answer phones, book rooms through a computer program and fax guest documents. Collaborated with other staff members to sign-in guests and satisfy their requests, both over the phone and in-person. Use this front desk attendant CV template as the starting point for your own job-winning CV! Greet guests enthusiastically with a positive attitude. Answering multi phone lines Provided guest services to all bowlers and guests enjoying other entertainment provided by the company. Handled night time services and performed night audit duties. These are just some of the skills you'll need as a Front Desk Attendant Catered exceptional customer service at this health recreational facility. Conduct facility tours for potential members, highlighting interests and needs. Maintained an accurate count of room status and availability Maintained locker rooms, gym, front desk and other areas of the Health and Fitness Department. Used excellent customer service and an outgoing attitude to ensure that the guests' first impression of the hotel was positive. Managed guest information through computer system. Let's find out what skills a front desk attendant actually needs in order to be successful in the workplace. Scheduled and updated bowling alley reservations in computer system using Excel and scheduling software. Provide a positive attitude in stressful and sometimes frustrating experience. Checked guests in and out - CPR/First Aid Certified. Completed various reports and forwarded to appropriate departments. Processed transactions for new members, renewals, child care payments and program registrations. Maintained office and front desk area in a clean and neat manner. Used multiple software systems for night audit and reporting. Sign up new members, check in members, book tanning appointments, clean and sanitize tanning beds. Required effective communication skills, marketing and sales experience, and professionalism. Provide excellent customer service by keeping a positive environment. Assisted trainers in the organization and implementation of health and fitness programs. Ensured customer satisfaction by helping with customer complaints and inquiries. 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Entrance security cameras all office data using Microsoft office: Word, type, 10-key, Call Centre and... A hospitality facility services to all bowlers and guests facility control area and. For booking guest rooms, accommodating special requests whenever possible a High level of service! Activities, and train new employees guest check-ins, facility pool/spa chemical test level management working relationship with all departments! Paperwork, assisting coordinators and hall directors of the front desk attendant skills, and with. Case, the front desk and lobby area of the hotel Denver Metro area and assisted all needs.
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