You must not sell goods as a separate supply through the Airtasker Platform. 3.1 Each party warrants that the information provided in the creation of the Task Contract is true and accurate. Excellent when nothing goes wrong. 10.6 Airtasker may make Badges available to Taskers. (4) Except for liability in relation to a breach of any Non-excludable Condition, Airtasker's liability to any User of the Airtasker Service is limited to the total amount of payment made by that User to Airtasker during the twelve month period prior to any incident causing liability of Airtasker, or AUD$50.00, whichever is greater. Would-be travellers are complaining they’re being denied full cash refunds and are instead told to accept travel credit or pay hefty cancellation fees. 1.10 Once the Posted Task has been completed and the Poster confirms the Services are completed, or if Airtasker is satisfied the Services have been completed, the Tasker Funds will be released by Airtasker from the Payment Account to the Tasker. 10.1 Airtasker may use Identity Verification Services. Country Specific Terms in Appendix B shall also apply to this Agreement. 11.6 You acknowledge and agree that in the event that a claim is made relating to any services performed and/or goods provided by a Tasker, and the insurance taken out by Airtasker (if any) does not respond to the claim or the claim is below the excess payable to the insurer, then this clause applies. 10.2 You agree that Airtasker Identity Verification Services may not be fully accurate as all Airtasker Services are dependent on User-supplied information and/or information or Verification Services provided by third parties. 4.3 Fees do not include any fees that may be due to Third Party Service providers. 2.4 The parties acknowledge that the Task Contract is one of personal service where the Poster selected the Tasker to perform the Services. I don’t agree with the cancellation reason, what should I do? A Poster should never disclose personal details such as the Poster's full name, street number, phone number or email address in a Posted Task or in any other public communication on the Airtasker Platform. We figure it’s a fair way to reward people doing the bulk of their work through Airtasker. 4.7 Airtasker may restrict a User's account until all Fees have been paid. "Marketing Material" means any updates, news and special offers in relation to Airtasker or its Third Party Services. 1.4 If a Poster accepts an Offer on the Airtasker Platform, a Task Contract is created between the Tasker and the Poster. There is no charge for a Poster to post tasks, or for other Airtasker Users to review content on the Airtasker Platform, including Posted Tasks. "Offer" means an offer made by a Tasker in response to a Posted Task to perform the Services. "Personal Information" has the same meaning as described in Your Country Specific Terms. Airtasker confirms that all insurance policies are Third Party Services and governed by further terms set out for Third Party Services. In particular You have no authority to bind Airtasker, its related entities or affiliates in any way whatsoever. "Airtasker Platform" means the Airtasker website at http://www.airtasker.com/, Airtasker smartphone app, and any other affiliated platform that may be introduced from time to time. "Consequential Loss" means any loss, damage or expense recoverable at law: (a) other than a loss, damage or expense that would be suffered or incurred by any person in a similar situation to the person suffering or incurring the loss, damage or expense; or. Ok so how do i get my money back? 5.3 Any amount returned by Airtasker to a Poster on behalf of a Tasker under clause 5.1 will be a debt owed by the Tasker to Airtasker and may be offset by Airtasker against any other payments owed at any time to the Tasker. 14.2 Airtasker will endeavour to permit you to transact anonymously on the Airtasker Platform. Airtasker's marketplace brings together people with specialised skills and people needing to outsource a job. (4) If we are not able to satisfy Your complaint about our Services, then Your complaint can be addressed to the Online Dispute Resolution website at http://ec.europa.eu/consumers/odr/ an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. "Recurring Services" means the same services procured by a Poster using the Search Assist feature from the same Tasker on a recurring basis, for example weekly, fortnightly or monthly. 20.1 This Agreement is governed by the laws specified in Your Country Specific Terms. However, as a consumer, if You live in another European Union member state You can bring legal proceedings in respect of this Agreement in either the English courts or the courts of that Member State. In the event of an assignment or novation the User will remain bound by this Agreement. These Third Party Services are not provided by Airtasker. 4.2 If the Posted Task requires a Tasker to incur costs in completing the Services, the cost incurred will not be included in any calculation of Fees. Cancellation penalties vary, … These Policies are incorporated into this Agreement by reference. The Australian Competition and Consumer Commission has welcomed Flight Centre’s change in policy after the watchdog received more than 6000 complaints. Airtasker (Trades Comparison Website): 4.4 out of 5 stars from 10,024 genuine reviews (page 6) on Australia's largest opinion site ProductReview.com.au. 2.3 The parties must perform their obligations in accordance with any other terms or conditions agreed by the parties during or subsequent to the creation of the Task Contract. For example, if a task is successfully completed with an agreed task price of $100, Airtasker charges $30 and the worker will receive $70. There is no quick reversal button or withdrawal button. Any verification obtained as a result of the issue of a Badge may not be used for any other purpose outside of the Airtasker Platform. Prior to acceptance of any service from a third party, You must review and agree to their terms of service including their privacy policy. (3) Except for liability in relation to a breach of any Non-excludable Condition, and to the extent permitted by law, Airtasker is not liable for any Consequential Loss arising out of or in any way connected with the Airtasker Services. Travel agency Flight Centre has averted court action by the consumer watchdog and agreed to drop its cancellation fees and refund customers that have already been charged. What should I do if someone wants to cancel for a cash payment? "Airtasker" means "we" "us" "our" means the legal entity prescribed in Your Country Specific Terms. This means that Your access to and use of the Airtasker Platform, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims) will be governed by English law. The vast majority of airlines require you to pay to change or cancel flights even when you have paid for your ticket. 3.2 You agree that any content (whether provided by Airtasker, a User or a third party) on the Airtasker Platform may not be used on third party sites or for other business purposes without Airtasker's prior permission. The Task Contract is governed by the laws of the jurisdiction where the Posted Task was posted on the Airtasker Platform. Any notice shall be deemed given: (a) if sent by email, 24 hours after email is sent, unless the User is notified that the email address is invalid or the email is undeliverable, and. Some parts of Offer details may be made publicly available, including to internet users who are not Users. 4.4 All Fees and charges payable to Airtasker are non-cancellable and non-refundable, save for Your rights under any Non-Excludable Conditions. 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