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Saajid is a tech-savvy writer with expertise in web and graphic design and has extensive knowledge of Microsoft 365, Adobe, Shopify, WordPress, Wix, Squarespace, and more! And we need to confirm with you that whether there is a prompt to let you select work or school account or Microsoft account when logging in. The email or username you entered does not exist. Choose from the options provided on why you need a password reset, then click Next. There you have all the information needed to fix the Microsoft account doesnt exist issue on your PC. Windows 11 how to upgrade. It definitely is an Office 365 account that was being used to log in in the previous computer. 5. What Is the Difference Between 'Man' And 'Son of Man' in Num 23:19? We won't spam you. WDAGUtilityAccount: What is it & Should you Disable it? Has anyone found a solution? Microsoft will permanently delete any account which has not been active for the past 2 years. I have had trouble logging in due to the fact the password *** read more Ascertaining the status of an account is the first thing that should be done, especially if the account has not been used in a long time (more than 1 year). "}}],"name":"","description":"A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. How can a Microsoft account login (email address) both exist and not exist at the same time? I know the account is valid because it is the same one I am using in this forum. Try another email address or sign up for a new one. If not, select the checkbox next to the device. It looks like this isn't a Microsoft account. Everyday Backups - protecting your documents, photos and personal info, Solving Theres already an account Microsoft login problem, Deleting Microsoft accounts gets man two years jail, Rainbow gradient or effect in Office, Word or PowerPoint, Make a transparent shape to mask a photo in Word, PowerPoint and more, Transparency Color problem and fix for Microsoft Office, Beware OneNote .one files as virus carriers. Microsoft provides three main Identity services - Active Directory, Azure Active Directory and Microsoft Accounts. If these steps didn't work, or you have other account sign in issues, use our Sign In Helper tool below:Start, Help with the Microsoft account recovery form, Help with account sign in verification codes, Accessing the account of someone who has died, Finding product keys forWindowsandOffice, Help with a work or school account password, I need to talk to acustomer support agent. Check out the latest Community Blog from the community! According to Microsoft Support, you must sign in to your Microsoft account at least once in a two-year period to keep your account active. Enter a different account orget a new one. Its quite possible for someone to use the same email address as both a work and personal Microsoft account. Create one! If you have forgotten your username, or you get a message from Microsoft that says that account doesn't exist, use our automated self-help to help you recover your username, and connect you to a support agent if necessary. This is an easy fix that I could not find on the Microsoft support fo. There are various factors that can cause the Microsoft account doesnt exist issue. Usually, the error user ID does not exist denotes that the user is trying to log in using an Alias. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. Knowing that hidden secret of Microsoft accounts, lets look at those strange error messages. Identify those arcade games from a 1983 Brazilian music video. Hope this helps someone. This is after creating the O365 email account for the user without issue. If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next. SelectReset password below.Reset password. A great place where you can stay up to date with community calls and interact with the speakers. You can connect with Saajid on Linkedin. That said, if you get a message saying that the Email address is removed for privacy, then you may have an issue with your account, and contacting Microsoft is the only option. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! I'm sure if I had created a local account it wouldn't have been an issue. It is possible sometimes that, the account name was misspelled. Enter a different email address or get a n - posted in Web Browsing/Email and Other Internet Applications: I cannot log-in to Microsoft. If you previously set up security info on your Microsoft account, you can use this option to retrieve your username. This seemed to have created the issue somehow. Can't access your account? You can, however, create a new account with the same name. I know the account is valid because it is the same one I am using in this forum. Enter the email address, phone number, or Skype name you use to sign in then select Next. Try out a couple of familiar usernames and passwords variation that might been have used recently. Clearing your browser cache canfree up storage spaceandresolve webpage How To Clear The Cache In Safari (macOS, iOS, & iPadOS). He has work experience as a Database and Microsoft.NET Developer. If by any chance, the email address in question has been swapped with a new one, the original email address then becomes an Alias. The error message isnt complete, wed like to see better explanations like this: It looks like theres already a work/school Microsoft account, It looks like theres already a personal Microsoft account. If yes, then in order to . I just set my Microsoft Edge for email default app after Microsoft sent me pop-up when I tried logging in my Microsoft Outlook. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? Gmx Email The Email You Entered Doesnt Exist.It only takes a few simple steps to create an email alias in your gmx account. When I sign in with Mojang it says that I have migrated my Mojang account over to microsoft, but when I try to sign in through microsoft it says my account doesn't exist. Tip: This option won't work if you don't have security info set up on your account or if you can no longer access that security info. Business Tech Planet is owned and operated by M&D Digital Limited, company number 12657448. Business Tech Planet is a participant in affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to affiliated sites. My Microsoft account got hacked and they changed my username and password.now it says my account doesn't - Answered by a verified Microsoft Office Technician We have problem with the sign in of an account. Please help. Microsoft blocks Excel XLL add-ins at last! Situation: user was signed into the PC with a local user account, created separately from the original @harsh.com .com account, and signed in to M365 w/Microsoft account, but somehow the pesky @harsh.com .com account was present, too. Office LTSC is the enterprise licence version of Office 2021. On Your Dashboard, click on click Schedule next exam button to select your exam. Slot in the Microsoft user ID that needs to be recovered."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"4. Here at Business Tech Planet, we're really passionate about making tech make sense. Choose the account you want to sign in with. Enter the email address, phone number, or Skype name you use to sign in then selectNext. It looks like theres already an account with [emailprotected]????.com. I set mine up some time ago, personally, with my aol account. An additional address is meant for user account recovery and security purposes. Instruction to join Azure AD after Windows is already installed are at, Windows 10 doesn't recognize a Microsoft account, docs.microsoft.com/en-us/azure/active-directory/user-help/, How Intuit democratizes AI development across teams through reusability. The error message isnt well worded heres better text . Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. However, double-check your account to ensure youre using the correct login details, notably your accounts email address. Do I need a thermal expansion tank if I already have a pressure tank? I register with my organization email but when i try to log in its showing That Microsoft account doesn't exist. Replied on March 4, 2023. Trying to login to Microsoft can get into a strange loop being told "there's already an account" but then "That Microsoft account doesn't exist." for the same address! Microsoft 365, Microsoft Office, Microsoft Office for Mac, Office 2021 / Office LTSC, Office 365 /. Georges C. Independent Advisor. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. TheWindowsClub covers authentic Windows 11, Windows 10 tips, tutorials, how-to's, features, freeware. She has been the MiniTool editor since she was graduated from university. All kinds of mismatches or incorrect inputs can also lead to Microsoft saying that the user does not exist, even if it actually does, or at least it did at some point in time. But, I get a message saying "The Microsoft account doesn't exist. my email address is - ***removed*** ***Personal information deleted by the moderator. In a world where businesses are embracing technology more than ever, it's essential you understand the tech you're using. Once selected click Schedule with Pearson VUE then go to Edit your certification profile. How you resolve signing into your Microsoft accountdepends on the type of issue preventing you from signing in. Ashish holds a Bachelor's in Computer Engineering and is a veteran Windows and Xbox user. Usually this error appears because of a simple typo. If this situation arises, use the primary User ID instead of the additional address. Trying to sign in to some Microsoft services, such as Microsoft365 (formerly Office 365) or Outlook, might result in an unexpected login error. I am not even sure if that would work anyway. They try to login into Microsoft using an email that is an additional address added to an account rather than the primary user id of the account itself. From there, click on "Users.". 03-22-2022 03:50 PM. I reinstalled the computer, created a local user named "admin", and now, from that account, I'm trying to add another account by going to Settings -> Family & other people -> Add someone else to this PC, where I enter the Office 365 email address as the email address of new user, only to be greeted by this: It looks like this isn't a Microsoft account. VERY frustrating to a sysadmin who needs to set up machines for employees that aren't on premises to give me passwords and 2FA codes received on their cell phones. Has 90% of ice around Antarctica disappeared in less than a decade? Is it correct to use "the" before "materials used in making buildings are"? "That Microsoft account doesn't exist. A Microsoft Account (sometimes called MSA in the documentation) is a personal, consumer account. I have the same problem. We only have 5 hosts so a domain seemed overkill. If youve come across other solutions to fix this problem, you can help the Windows Community by listing the troubleshooting steps in the comment section below. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. If you fill in a email address that is connected to a personal account as well as a work/school account, it will ask for what account you want to log in. Thank you for posting to Microsoft Community. The local account isn't looking to a server, if it is domain joined, and it's not looking to Azure Active Directory, if it's joined to a Microsoft 365 account. What is so difficult that Microsoft doesn't recognise a valid account? You will have successfully cleaned the cached data in your Chrome browser after following the instructions above; when you erase the cached data in Chrome, you subjectively eliminate any unneeded scripts and start from scratch. Microsoft Edge is another popular browser that many users use when they have a Windows computer. Here are some of the most common issues reported by users: This article outlines a few steps that the reader should follow to fix this error. It also occurs when an attempt is made to log into a service using the Microsoft ID associated with a Windows device. Keep up to date with current events and community announcements in the Power Automate community. Thanks for reaching us out here in the community. When a user does not exist, Caps Lock and defective keys shouldn't be overlooked. Hopefully this will help somebody at a future time. Make sure that the version listed (32-bit or 64-bit) matches your version of Windows. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Go to https://portal.office.com/account to check which Office version and edition you have available. This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. I cannot believe the idiocy of this design. Once I was logged in I went to settings in Microsoft Teams and I noticed both accounts were in the list. The services that require the use of this ID include OneDrive, Outlook.com, Xbox Live, and Skype. Trying to sign into a variety of Microsoft services using an Xbox Gamertag is impossible. Not associated with Microsoft. But, I get a message saying "The Microsoft account doesn't exist. When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesnt exist. In that case, it could mean issues with the account network or security prompts that restrict access to your account that has been assigned with this error code by Microsoft. Otherwise, choose another username. Hence, logging in with the affected account (Alias) will trigger the user ID error. Explore subscription benefits, browse training courses, learn how to secure your device, and more. We hope that the suggestions listed above helped you to fix this error message. Learn more about Stack Overflow the company, and our products. A few months ago I created this account and now it says that it doesn't exist. This is absolutely maddening. Additionally, an Xbox Gamertag cannot be used to sign in to a Microsoft account. However, clearing the cached data will help resolve stored data issues affecting account access. I cannot install software on my own #$$$%$# computer, because of MICROSOFT. Now, if you log back into your account, assuming its still there without any restrictions imposed, you should be able to log in to your account successfully. Now click on a user account. FIRST: carefully check that the email address is exactly correct. If you are trying to sign-in after a long time, then it is possible your account has been deactivated or even deleted. You can also get this prompt if your Microsoft account has been deleted for some reason. Key Takeaways But every time, I got this error: "That Microsoft account doesn't exist. In this guide, we will show you the possible causes and potential solutions to this issue. 3. As Windows says during config 'One account for everything' That is no longer true, I have to jump trough hoops and create a 'personal' account meaning that I'm acting in the name of the user which I really don't like but it was totally fine for a professional account. How did you reverse your original choice? T he works account does exist and is used to access an Azure subscription. Microsoft doesnt explain that difference very well, or at all. Minimising the environmental effects of my dyson brain. You may be mistyping the email address. In this article, we'll explore the differences between Azure Active Directory and Microsoft Accounts. In this case, I would like to suggest you to log into Office.com with the corresponding account by using browser, and check if it can be accessed correctly. Below is a more in-depth guide on how to clear cached data on Google Chrome; I have included screenshots for visual context just in case some of the illustrated steps require more of a visual perspective in the form of images. So set up something, even if you have to open a new email account at Outlook.com or aol or whatever else it will take. The previous emails from Microsoft will show your account name. I think that's the core of the confusion. Enter a different account or get a new one. Guiding you with how-to advice, news and tips to upgrade your tech life. Recover your account by requesting a password reset. This is also happening to me. Hi, I am trying to register for AZ-900 exam. It would best to check on that. Hey, so yesterday, I tried logging in into Minecraft. So frustrating. {"@context":"https://schema.org/","@type":"HowTo","step":[{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"Visit the Reset your password webpage."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"2. And no, I am not going to spend hours first trying this ridiculous fix, then that, than another. Type the requested information and select Send code. Hi so i restarted my HP laptop and i'm setting it up. Similarly, if you are unable to sign in to Windows 10 with your Microsoft account, check our detailed guide to get to the root of the problem. A Office 365 account is used for activating Office, not to logon to Windows. Enter a different account orget a new one. Enter the on-screen character and click Next."},"image":{"@type":"ImageObject","url":"https://cdn.windowsreport.com/wp-content/uploads/2019/04/Reset-Microsoft-account-Hotmail-password-.png","width":916,"height":728}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"5. We'll ask where you'd like to get yourverification code and selectNext. Read along and see how you can delete the cached data to resolve the issue of your Microsoft account not existing. This worked in half a second. While it may look as if the account is incorrect, but there can be other reasons. I am in a new position at my job and I need this in order to begin working immediately. When I unpack a new unit, I have to start it off with that personal MICROSOFT account which is different from the work-related Microsoft 365 account. Enter a different account or get a new one" when opening outlook through Power Automate. Aliases are also to be avoided if you want to get to the bottom of things. I should add that this particular computer had my personal account as the main user. "That Microsoft account doesn't exist. That is frustrating because the field is required. Ok. But, I get a message saying "The Microsoft account doesn't exist. At the moment, neither error message nor the logins show the important difference between the two types of login. I then signed OUT my personal account and it signed me in with my work account. Normal accounts can be used for logging in for one or more services, such as Outlook or Microsoft365. If youre trying to sign in with a Microsoft account and getting an error saying, The Microsoft account you entered does not exist, this post will help you figure out whats going on. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"6. Super User is a question and answer site for computer enthusiasts and power users. For Windows devices, try the following troubleshooting methods. One easy way to fix this issue is to use the correct account type while logging in. The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account. The Microsoft Rewards is supported in your region but for Xbox services your region isn't supported. One last method would be to sign in to your email associated with your Microsoft account. Enter a different account". Clear browser cached data on Microsoft Edge. Restart the device, and install from https://portal.office.com/account to get the correct version. So, visit the Microsoft Web page and sign up for a new account. The User can sign into power apps fine,The problem comes when they need to sign into the app. When I try to sign in https://login.live.com I get "That Microsoft account doesn't exist. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? Enter a dif Business process and workflow automation topics. MS also keeps linking my work and home accounts. After entering the unique code, you will be able to create a new password and sign in. That Microsoft work or education account doesnt exist. Also, you might have knowingly or unknowingly deleted your Microsoft account. It then asked me to create a password so I backed out thinking it wouldnt work. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft.