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The consent submitted will only be used for data processing originating from this website. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. It really adds to the experience and may reduce your eye fatigue. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. 4. Ive fixed it. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Can Philips Hue Control Other Bulbs or Normal Lights. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. So, it would seem I'm the only one having this issue. I found that many users have connection issues with their Hue Bridge. There are applications that claim to work on Smart TV's with this box however they do not work . I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Delete this folder. How to set up Philips Hue Play HDMI Sync Box - YouTube Apple may provide or recommend responses as a possible solution based on the information Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. However, it just supports 60Hz inputs currently. TV signal drops until I reopen the Hue Sync app. Hue Play HDMI Sync box | Page 22 | AVForums This will show you a folder full of data for all of your apps. There seems to be an issue of integration with apple TV or a problem on device. Find the Hue Sync app folder and delete the data inside of that nested folder. The gradient strip is definitely a big improvement over using just the light bars. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. Mine especially has issues with Dolby Vision. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). Philips Hue Verified account @tweethue. So have you ever felt like you want to step into the world of your favorite video game? If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Sometimes goes off unexpectedly then has to be synced again. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Many users tell me that their app would be lost connectivity once per hour. The Philips Hue . With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Any help appreciated. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. Of course, many people still like it very much. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Lets go through some of the most common bugs and how you can fix them quickly and easily. On your PC, search for %appdata% in the taskbar. Scroll down and tap on "HomeKit". Very happy!! On a Mac, the data folder is called the cache.. It requires an HDMI input and Smart TVs dont output the video signal. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Do Smart Plugs Catch Fire? For example, if there is any metal in your home that can cause issuers with your Wi-Fi. If you have any questions, feedback or suggestions about this article, please leave a comment below. Is this normal? I have listed six methods for your issues. Download the Hue Sync mobile app from the App Store or Google Play Store. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? These are devices that boost the range and performance of your Wi-Fi router. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. With Philips Hues new devices, all is possible. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. Philips Hue Support - Release Notes Hue Sync Box | Philips Hue US It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Select your Wi-Fi network and tap Connect. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. Read More. UPDATE: I was able to fix this issue thanks to @tweethue! What is the problem? Especially smart apps that need to maintain a near constant connection with several devices at once. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. How to set up Hue sync box | Philips Hue US All rights reserved. Then the out/tv from the Sync box runs to the tv. Your Hue lights can now sync to those while the signal is passed through to your TV. If possible, we would also recommend updating the Philips Hue TV sync box. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Learn more about brightness. User profile for user: 7. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Does anyone use an Apple TV 4k and is it working? They both sample video and audio output to your monitor and have your Hue lights react accordingly. All you need to do is rollback the version of the Hue Sync app you are using. Go hands-free with voice If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Apple TV 4K, Refunds. To solve the problem, consider removing and reinstalling the same version again. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Just a case of waiting for some offers with Black Friday looming. Similar to the previous one, this one is also easy to solve. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Here are a few of the most common issues with the Hue Sync app. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. This site contains user submitted content, comments and opinions and is for informational purposes Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Hue Play HDMI Sync Box No Signal Detected : r/Hue - Reddit There are two of the biggest problems for it. PLease see my previous comment for more details. I dont have either of those options visible in my Apple TV settings when Im told that I should. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. However, the Hue Sync Box really needs that reliable connection. Does your eye start adapting? But you can rollback the version if you dont want to wait.