In case you need more clarification, feel free to leave a comment, and we will get back to you as soon as possible. Calls must originate from the US, or Puerto Rico. Find out how we combat fake reviews. Just a Philippine call center that is undertrained and could care less to do their job. There isn't a clear warning about this and they won't give you a refund if you buy service that doesn't work for your phone. Alarms, TTY and other systems may not be compatible. When I got home to do the setup it said I had no service at my address. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! Meanwhile, she said their is nothing wrong with my phone. And tell me why the day I paid the 130 plus tax my son phone haven't worked (No text, No phone calls etc) he can't do anything. "Wait 30 minutes or 2 hours and we'll call you back to see if it's working". Depending on location, powered by 5G or 4G There are five different plans to choose from that offer different data, speed, coverage and pricing options. Lets get it Straight. Have an issue or a question search the site, Need help? The service was great and I never had an issue that caused any inconveniences. Straight Talk is a no-contract phone plan that shares networks with four major cellphone service providers. Who's crazy enough to start this website? WebChat with one of our agents live. Click "Settings" "Payments". Transferred my friends number and now both phones are not working! Straight Talk is committed to providing our customers the best customer service. I WAS DEFRAUDED, national credit systens inc. they sent me a letter saying that i and my late wife still owe the debt that i paid off in full..for our apartment>> marietta ga, MCB Floris and Metropolitan Commercial Bank MCB Floris and Metropolitan Commercial Bank (Kathy) Song Mo Xin MCB Floris with Metropolitan Commercial Bank Fake Crypto Currency Wire los angeles California, justanswer.com askalawyeroncall, askmasterlaw They fraudulently charged my bank account without my permission and refused to refund Los Angeles California, ED EXHAUST DISTRIBUTION .COM NOT RETURN ANYCALLS OR EMAILS ! WebShould you have questions or concerns, please contact us via chat or by calling one of our customer care representatives at ************** PIN ****. You need to request Straight Talk to port in your number, Straight Talk will process your request in your behalf. Since youre no longer interested in their services and have requested them to cancel your subscription, you must return their phone and any other accessory in your possession. You have until DATE to complete the activation or you will lose your spot. IF YOU HAVE ANY QUESTIONS OR CONCERNS, FEEL FREE TO CONTACT US ANYTIME. Available online only. > Print Monthly Statement. The companys Two-Line Unlimited Nationwide coverage is $90 a month, but mobile hotspot data is not included. Thanks SO much! If you bought an iPhone or Galaxy phone from Straight Talk, chances are it uses the Verizon towers. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. FAQ. I have never experienced worse customer service in my entire life. We then hung up. Contact Straight Talk via social media: Another text-based option is to contact Straight Talk through its Twitter or Facebook accounts. Its slower data speeds may not work for people who use their phones for streaming. Common problems addressed by the customer care unit that answers calls to 800-876-5753 include Transfer Phone Number, Lost or Stolen Phone, Device Support, Account Access, SIM Card Transfer and other customer service issues. By texting keywords to 611611, you are consenting to receive response messages. Estimated amount consumers saved since 1997: $15,590,010,907. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Consumers want to see how a business took care of business. TRYING TO WARRANTY ETOBICOKE ONTARIO, Becovic Management Housing discriminationBecovic management refuse to adhere to TENANT ADDENDUM non lease renewal explanation Chicago Illinois, Property / Condominium Managment - Real Estate, Real Estate Fraud, Real Estate Scam Artist. Someone called me back the next day like I requested, which was nice but I had to use a number that would incur a roaming fee if I were to use it. Manage your wireless service from anywhere at any time with the Straight Talk My Account App. He'd done the rehab thing twice and been heavily involved in the 12-step recovering Well, victory Monday was fun while it lasted Cleveland Browns fans. I don't recommend Straight Talk to No one! For Straight Talk users who are no longer interested in the companys phone plans, todays guide will bring you up to speed on how to cancel your Straight Talk service. Their system cannot handle if you have to fix your phone and do not have access to get a text on your old phone. Check the "Battery Use" screen to review features or functions that have been consuming your battery. on 2/28 at 3:05PM I bout a iPhone 14 pro through them over a month ago, had issues setting it up and that was a nightmare but it finally worked. Its location on this page may change next time you visit. This helps your unused balance roll over to the next service cycle. This phone number is Straight Talk's Best Phone Number because 115,920 customers like you used this contact information over the last 18 months and gave us feedback. Now Im sitting here on hold again for over 20 min now. Straight Talk will unlock phones for current and former Straight Talk customers for free. How Do I Purchase a Plan with Straight Talk? A month equals 30 days. Why Can't I Talk To A Real Person. I told them I would like a refund. Straight Talk is ideal for people who want basic cell phone coverage, plan flexibility and an affordable price. While 800-876-5753 is Straight Talk's best toll-free number, there are 10 total ways to get in touch with them. Drove 160 miles, got the sim card, fought with them for four hours to get it working so I could port my number. You'll sit for hours waiting for help. Wait a few minutes, and youll be connected to a customer service rep, where you can now make your cancellation request. For more information about reviews on ConsumerAffairs.com please visit our TRACK USAGE: You may download a Data Usage app such as My Data Manager. CROOKS! Track data All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. Cleveland Ohio, XUC pro wrestling Xtreme underground club Xuc wrestling is a sham Dartmouth Ma, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. I was a no show due to a soft water flooding of o For assistance, please contact us at 1-877-430-2355. International long distance service is available to select destinations only, which are subject to change at any time. Phone: If you want to cancel your Straight Talk service quickly, use the phone option. T-Mobile: Call 1-877-453-1304. Phone was fine for a month. I AM TELLING EVERYONE WHO WILL LISTEN STAY FAR AWAY FROM TRACFONE, INC. A Gmail account (Google?s free email account from Gmail.com) is required once your phone is activated to access Gmail, Market Place, and Calendar. 2023 Trustpilot, Inc. All rights reserved. Actual availability, coverage, and speeds may vary depending on address/location, signal strength, network connection and traffic. Forget about data limits! Asked for a supervisor and was told they don't transfer calls. I told all of them the error I got. I bought a sim and plan from them at Walmart for $35. Concerns about data usage are often reported by users. Welcome to 611611, the text helpline. Get immediate Straight Talk support from HelpOwl.com. This special promotion only allows one additional line to be added at a time. These include: Issues involving devices that must be repaired or replaced will have to be resolved either at a Walmart store or by mailing a device to Straight Talk's repair services. For personal use only. This number works. Reward Points have no cash value and cannot be transferred to another customer. Walmart rep asked my address then recommended ST home internet. The latest complaint No mobile service was resolved on Jan 16, 2023. If you value service, speed of service and having a company be able to handle the speed that tech updates they are NOT for you. All rights reserved. I paid my bill *days ago and it still hasn't been added to my account and now my phone phone number ********** added refill service yesterday and phone is still not working. OUR GOAL IS FOR OUR CUSTOMERS TO ALWAYS HAVE THE BEST MOBILE EXPERIENCE POSSIBLE. You can help! In Canada you can buy a SIM card, put it in any phone and it just works.This system is just a clear money grab and it doesnt sit well with me. Apparently I am not the only one with issues. INSTALL NOW>>. If you think this information is inaccurate or know of other ways to contact Straight Talk please let us know so we can share with other customers. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Help is just text away. Learn More MEDIA CONTACT If you are a member of the media, please contact: [emailprotected] This number worked fantastically, and I got all I needed accomplished! Manage Account. There may be more specific results for "straight-talk-.com", For more specific results for "straight-talk-.com", Showing 1-25 of 137,789 Found Reports We are sure when you signed up for Straight Talk services, they sent you a phone along with other accessories. After setting the sync settings, emails will begin displaying on your phone. I spent HOURS on the phone with customer service getting the same answer every time. Click below for our Contact Information and hours of operation! I've been on the phone 4 different tech people. Customer service gives no true resolution to the issue. Called customer service and she did not help me at all. Power and Associates has ranked Straight Talk customer care significantly lower than most full-service prepaid and postpaid carriers, though Smart Talk does rank ahead of some limited-service, prepaid brands. Straight Talk represents will, however, be able to provide you instructions for getting your device replaced or serviced. I have been calling them for 3 day's in a row and have been on hold for hour's at at time. Enter your personal details including; your Straight Talk phone number, your phone's serial number, and the last four digits of your phone's serial number. That's how much they give a . Ive talked to 20 different people, no ones helped at all, it says my service is active but I dont have any bars, only says sos. They say they'll call you back. No international roaming allowed. @PBQB523 Focusing on our quality of customer service is our priority. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Text 611611 to check your balance, get refills and much more. Call Directly SIGN UP and get promotional emails Self-service tools available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. Straight Talk is also branded as Tracfone and offers prepaid phone service. We also highlighted some reasons you might want to cancel your Straight Talk services. The phone was bought 7 months ago (has a 1 year warranty). Questions about data usage and calls made, Recommendations regarding appropriate calling and data plans. Refill with your credit card right from your device. How do I know I can trust these reviews about Straight Talk Wireless? Or who knows as it was not freely shared. Be sure to call the store ahead of time to find out when Straight Talk specialists will be on duty. Straight Talk Contact Info. You have the option of purchasing a phone through Straight Talk or transferring Straight Talk cellphone service on to your existing phone. *Refer to the latest Terms and Conditions of Service at straighttalk.com. The wireless phone number can be changed only up to 4 times per year. I asked many times to talk to someone in the warranty department, the department that makes the decisions, or anyone higher up. There is a charge for this service for noncustomers. | Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Press 1 for English and then 4 twice through menu prompts. WebAt Straight Talk, customer service is extremely important to us. Straight Talk is also branded as Tracfone and offers prepaid phone service. There are many easy self service tips you can do to help you enhance your experience. WebStraight Talk, Inc. J.D. Wondering if a report is missing? Copyright 2022 Consumers Unified LLC. Straight Talk is a registered trademark of TracFone Wireless, Inc., a Verizon company. Hopefully I can get them to unlock my sim so I can switch to something else. It allows the users The next best way to talk to their customer support team , according to other Straight Talk customers, is by calling their 877-430-2355 phone number for their Member Services department. How do I cancel my Straight Talk service? I cant text their 611611 or make any calls, Ive done the reboot 16 times and everything Google has suggested and no luck. The company offers a wide variety of phones, including budget phones that come free with a phone plan. There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. While this is a slow method of achieving a resolution, it is an option for those who prefer to communicate this way. WebSo you have a complaint against Straight Talk Wirelesss servicemaybe theyre overcharging you, or a salesperson misled you, or their service isnt what they promised. The NEW $55 Plan will now provide Unlimited High-Speed Data. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They are crooks and will not help! Once again, I went home, called customer service, and learned that I could not in fact set up a service contract unless I already had a different phone for text message verification. If you arent satisfied with Straight Talks service quality, you might want to cancel your subscription and switch to a new carrier that delivers the quality youre looking for. If they had just told me to put in a credit card on the account and use the original zip code, would have been solved a lot sooner. I have now made five separate trips to Walmart in process of trying to set up a service plan for a phone I purchased on Monday. I've been on the phone with them several times and assured it would be activated in a couple of hours, still waiting the following day and have to waste time calling again Ever since they teamed up with Verizon it's been a nightmare. Please keep sharing your experiences so we can continue to improve this free resource. There are no hidden fees with Straight Talk, and there is no cost to activate your plan. Been a customer for almost 8 years now and I recently bought a iPhone from straight talk. Visit our Bring Your Own Phone website at http://www.straighttalkbyop.com to check if your phone is compatible with Straight Talk. I even went bought a new Sim card. The Straight Talk call center that you call into has employees from Florida and is open Mon-Sun: 8am-12am EST according to customers. Attention: Executive Resolution Department 9700 NW 112 Avenue Miami, FL 33178 Self-service is right at your fingertips. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard. Please visit our 611611 Page. WebStraight Talk Wireless - 611611 Help Welcome to 611611, the text helpline. Manage your wireless service from anywhere at any time with the Straight Talk My Account App. After requesting the customer service team at Straight Talk to cancel your service, your request will take 24 to 48 hours to be approved. I even asked them if I would get resistance from the store and they insured me it would be fine. Straight Talk wireless offers customer service by a physical mailing address and toll-free phone support. Had enough of straight talk terrible customer service. No international roaming allowed. So even if you wanted to keep your phone number it's impossible until THEY update their system. Calls are billed in one-minute increments. You will need to perform a separate checkout for the items in your cart. We also ensure all reviews are published without moderation. I absolutely hate Straight Talk! Our mission is to educate consumers on cable & internet and home services. Only for personal use. Hiding negative complaints is only a Band-Aid. You can call us directly and we will help you. ConsumerAffairs is not a government agency. Privacy Policy. Calling customer support is useless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Where do I start! I called back twice more, the final time the rep. was ridiculously rude and dismissive and started singing "i'm sexy and I know it" until I finally hung up. GetHuman builds free tools and shares information amongst customers of companies like Straight Talk. WebThe Straight Talk My Account App lets you manage most aspects of your wireless service right from your phone. Straight talk Y'ALL NEED TO BE TRUTHFUL TO YOUR CUSTOMERS. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. Copyright 1997-2023, Ripoff Report. Internet, (Kathy) Song Mo Xin Song Mo Xin Im not able to access my funds or be able to talk to a live representative unless I pay a $34k deposit. When you purchase, activate, or use a Straight Talk product or Straight Talk Wireless services, you agree to comply with the latest Terms and Conditions of Service, which are subject to change from time to time without notice. Copyright 1997-2023 Ripoff Report. However, I was told that my AT&T sim card (bought through Straight Talk) was no longer compatible. I am very upset that they would not honor the warranty that the phone was supposed to have. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. They outsource all of their work to Philippines who do not know the basics of the English language. This company and the people who work here are so horrible. Your transfer of a Phone Number from your current wireless carrier to a New Straight Talk may take up to 7 days and in the case of landline numbers, transfers may take up to 30 days. F this company. SMH!!!! The phone is not within the Straight Talk Service Area Map . I asked for a manager or someone that could do something. Straight Talk suggests having your Straight Talk device phone number and Straight Talk MEID DEC / Serial Number in front of you when you call to ensure getting quick and efficient service. Refill with your credit card right from your device. I mean extremely rude. In short, the two companies are not related. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. | If you must I caution you against any long term contracts as if something goes wrong you will not get your money back. Your balance information will be displayed on the screen. Harris Teeter. This is your device's unique identification number. WebUnlocked phones youre bringing to Straight Talk. I have been with Straight Talk Wireless for 3 years now. This was a phone that was over $300, lasted 7 months, and just stopped working (with no misuse of it). And yes, you also have the option to transfer the phone number to a different carrier. In 2015, the Federal Trade Commission took action against Straight Talk's parent company, TracFone due to TracFone's poor management of data throttling. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. FACEBOOK SUPPORT Everyone is on Facebook, and so are we. Click below for our Contact Information and hours of operation! on 2/28 at 12:51PM Nope, only if I could receive texts on a phone that doesn't exist, or provide numbers I had called on my new phone before I bought it. By having this information in front of you during a chat or call, you may be better able to communicate your situation and achieve your desired outcome. All rights reserved. It offers four different service plans with different data and storage options. Based on your location, you can currently expect to receive 4G LTE coverage with download speeds of 20-50 Mbps and upload speeds of 3-6 Mbps. RATES EXCLUDE INTERNET SERVICE. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. They asked if they could call me on a different number to troubleshoot. All of a sudden my phone stuck in sos mode. Full web sites require more data to view and browse. Straight Talk wireless offers customer service by a physical mailing address and toll-free phone support. I gave him my code as I have done in the past. It is affordable and I like that I could bring my own phone. You can contact us at 1-877-430-CELL (2355) to change it. I will never use Straight Talk again. Cell service is strong here. If youre moving to another state, especially a location where Straight Talk doesnt currently offer its services, it makes sense to cancel your current subscription and switch to a carrier that is readily available in your new location. PICTURES AND VIDEO: Turn off automatic picture and video uploading or change your settings to upload on Wi-Fi only. Yes, you may change your Straight Talk phone number. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. Use the charger that came with your phone to avoid battery damage. You may have called before the Customer Care Center was able to Activate your phone. He said he was sorry but not allowed to once the ticket said it was denied. I never was able to get one. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, minutes used and other factors. The next step is to activate your device and redeem your plan. Lastly, its insane to me the concept needing my IMEI number to lock it to the sim. The 2nd person wanted me to scratch off the pin on the data card. Calling Straight Talk back may result in you getting a representative who is able to help you. We value your privacy. They had me factory reset my phone to see if that would help which obviously it never did, and now I need to set up my iPhone all over again including cellular. Here you will find answers to our most frequently asked questions! I havent had service all day, I paid my phone bill a week ago and I need to know what My phone service isnt working and Ive been put off a dozen times. Sometimes you might consider switching from Straight Talk to a new carrier because you got a better deal. You'll get all the information you need right on your phone! I can call my son in Maui. WebAt Straight Talk, customer service is extremely important to us. Find more than 137,785 complaints| Ripoff Report Send a letter: It is also possible to write and send a letter to Straight Talk. They are terrible! Please refer to our privacy policy. Do not work with this company. I have questions that Wal-Mart can not answer. Straight Talk could never get my phone to activate. Even when they trouble shoot my son's phone he still can't do anything. Still no service. Straight Talk offers phone-based customer service between 8 am and 11:45 pm Eastern time seven days a week. I can't get pictures in my texts and they are no help after days of taking to them. Still hasn't. So I'm out money with no phone or service and thus far no solution offered. You can now share news articles on your favorite social media channels. Actual availability, coverage and speed may vary. I then told him that we would be leaving Straight Talk before the weeks done. Kept asking to speak to a manager but was told they were a manager. You can use our automated system or speak to a Customer Care Representative. Guess what! PLEASE if you want good service or a good phone plan look ANYWHERE else. Corporate Advocacy Program: How to repair your business reputation. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. Step 2: Reach out to Straight Talk customer service, Step: Return the phone and accessories sent to you. When I switched my wife to Visible from Cricket it only took ten minutes.I will never buy Straight Talk again. WebGet rewarded with Free Service at Straight Talk Rewards. Get fast shipping and top-rated customer service.